Vivify Health Service Status

Partially Degraded Service

United Health Care Operational
+GO Operational
+HOME Operational
CARE TEAM PORTAL Operational
US Operational
+GO Operational
+HOME Operational
CARE TEAM PORTAL Operational
Shared Services Degraded Performance
Virtual Visits Communication (API) Operational
Virtual Visits (Platform) Operational
SMS Communication (API) Degraded Performance
SMS (Platform) Operational
SMS (US) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 9, 2025

No incidents reported today.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025
Support - Telecom Issues
Resolved - This incident has been resolved.
Nov 5, 10:27 CST
Update - We are continuing to monitor for any further issues.
Nov 4, 08:43 CST
Monitoring - Calls are reaching our Vivify call queue this morning and the system is stable after configuration changes were implemented over night. Our enterprise support team is actively working on monitoring the log analysis to ensure full restoration.
Nov 4, 08:41 CST
Investigating - Our telecom vendor is experiencing call routing issues for all UHG environments. Enterprise Support teams are actively working to resolve the issue. Customers may experience a busy signal and / or dropped calls when reaching out to Vivify. Please submit your tickets via Web-widget and or email us at support@vivifyhealth.com and we address your issues as soon as we are able.
Nov 3, 12:52 CST
Nov 4, 2025
Nov 3, 2025
Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

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